Frequently Asked Questions


How do we find you?

This following video should help you get here to Unit #28 once you arrive at the Shops at Aura located at 384 Yonge St:

What are your lowest rate parking options nearby?

If your reservation is before 6 pm,
Unit Park Garage – 25 Grosvenor St (between Yonge St-Bay St)
Click here for map
1 hour-$2
1 1/2 hours-$4
3 hours – $6
Max – 6pm – $15

If your reservation is after 6 pm,
IMPARK 40 Gerrard Street Lot #192
Click here for map
Flat fee (in between 6:00 pm to 4:00 am): $5 only

How much does it cost?

Check out our booking page for all of our pricing details.

How do I book a time?

Booking is very easy! All bookings at Levelup Reality are done in advance through our online booking system, using the following steps:

  • Pick your preferred time slot on our simple booking system
  • Tell us the number of people attending under Participants
  • Ensure each person attending has signed the Waiver (patrons under 18 years-old must have their document signed by a parent/guardian online or on premises at the Levelup Reality location before their VR session).
  • Complete your payment – that’s it!
What payment options are available?

We accept many payment options!

For all bookings through our website, we accept the following:

  • Visa and Visa Debit
  • Mastercard
  • Discover
  • American Express
  • Maestro
  • JCB
  • Visa Electron
  • Laser
  • Dankort

For walk-in bookings, we accept all cash, debit, and credit card transactions for bookings. 

Levelup Reality is equipped with a number of computers at our location with internet access in the event you were not able to pre-book, brought an extra person, or need to sign waivers for you or your child.

How early should I show up before my scheduled time?

We recommend (especially for your first visit) that you arrive at least fifteen (15) minutes in advance of your booking, to review the setup process and even watch other customers in-action!

Do I have to sign anything prior to arrival?

Yes! Please sign our waiver prior to arrival to save time. The link is here:

What if I need to cancel my booking?

No problem! Cancellations can be done by emailing us. The following schedule summarizes our cancellation/refund policy:

If you cancel:

  • at least 48 hours in advance, you will receive a full refund for your booking
  • between 24 and 48 hours in advance, you will receive a 50% refund for booking
  • in less than 24 hours, Levelup Reality is, unfortunately, unable to offer a refund in this circumstance
What are your rules for gameplay?

All members must abide by the following rules:

  1. Check in and sign the waiver
  2. Remove shoes and place under seating
  3. Use hand sanitizer before session
  4. Use equipment wipes after session
  5. Stay in VR boundaries at all times
  6. Take breaks and stay hydrated
  7. Have fun and LEVEL UP!
What if I wear glasses?

If your prescription is less than -3.00 and you can see more than 3 inches away very clearly, you don’t have to wear glasses while playing in virtual reality. If your prescription is more than -3.00 and you can’t see very clearly without glasses, you should wear contacts.

However, if you can’t do either, we can try to fit your glasses into the headset and make the experience as comfortable as possible. If you have large frame glasses (height of more than 1.5 inches), then you’ll need contacts.

Lastly, the HTC Vive head-mounted display (HMD) features slots to allow the average pair of eyewear to fit inside while using the system. The Vive also features adjustment knobs to configure the focus for each eye independently, and a separate adjustment knob to match the screen separation to that of your eyes.

How many people can participate at one time?

Each participant will be operating one full VR station to themselves. At our facility, we have four VR stations. To play multiplayer games, just book the number of participants!

Can I play a game with the person in the station next to me?

Absolutely. Certain software titles will enable you to join your friends in the game. You will be able to communicate with them through the built-in headset microphone, and see your friends’ actions performed by their avatars!

What types of games can I play?

From first person shooters to puzzle and strategy games, we have VR experiences for all tastes. Whether it’s playing table tennis and soccer, visiting Mars or exploring a museum, all of our titles are available in your session so you can feel free to jump in and out of experiences as you please.

Can I bring my own headphones?

Yes! Players with in-ear headphones may have a better experience with less weight on their head as well as more ear breathability.

Are my personal belongings safe while I’m in the VR session?

We provide a storage container under the designated seating area for each VR terminal, at no additional cost.

Is there an age limit?

Virtual Reality is an immersive and stimulating experience and although age recommendations vary from one VR headset to another, we advise users to be at least 8 years of age. All of our guests under the age of 12 must be accompanied and supervised by an adult while any guest under the age of 18 must have an age of majority guardian who will need to sign a waiver on their behalf.

Is there a minimum / maximum height for a guest?

Technically, there is no minimum height, but users at least four (4) feet or taller will have a better VR experience. On the flip side, any guest who is seven (7) feet or taller may also experience a less-optimal VR experience.

Am I going to walk into walls?

Highly unlikely. Thanks, mostly, to HTC’s incredible Chaperone system, you will have a very good sense of where you are located in real space while playing the VR content. Should you approach any walls, other people, chairs, etc. in the VR station, the Chaperone system will project a blue hologram of that obstacle inside the game.  Yes – this sounds like science fiction, but we ensure you it is now science fact.

Are there any physical limitations that would keep me from participating?

The optimal VR experience requires users to move their head and neck, and have use of at least one hand to interact with the environment. At Levelup Reality, we can accommodate most skill, mobility and cognitive levels for a range of guests.

Be sure to consult your doctor before visiting Levelup Reality if you have pre-existing medical conditions (such as a heart ailment), conditions that affect your ability to safely perform physical activities, psychiatric conditions (such as anxiety disorders or post-traumatic stress disorder), or if you are pregnant or elderly.

You should avoid visiting Levelup Reality if you are sick, fatigued, under the influence of intoxicants/drugs, or are not feeling generally well, as it may exacerbate your condition.

What happens if I experience motion sickness / unexpected side effects while using the VR system?

As with any motion-related entertainment, some people may be susceptible to unexpected side-effects during the VR session.

Should you feel uneasy at any point, we ask that you stop the VR session and inform a Levelup Reality staff member promptly.  


How can I sign up for your awesome Membership program?

Easy! Just click this link and follow the instructions.

How do I cancel my membership?

The member cancellation is simple.  Just sign into your profile under “Members” and cancel it from there.

What if I need to reschedule my booking?

No problem! Rescheduling can be done by emailing us. We can only reschedule 24 hours prior to your booking.

Levelup Virtual Reality Arcade in Toronto

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